Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
A User/Vendor Refund Policy is a set of rules and guidelines established by a seller or vendor to outline the terms and conditions under which customers can request a refund for products or services they have purchased. The policy typically aims to provide clarity and transparency to customers regarding their rights and the vendor’s obligations when it comes to refunds.
Key components commonly found in a Vendor Refund Policy include:
Eligibility: The policy defines who is eligible for a refund. This may include specific conditions such as defective products, damaged items during shipping, or dissatisfaction with the product or service.
Timeframe: The policy specifies the timeframe within which customers can request a refund. This could be a certain number of days from the purchase date or from the date of delivery.
Refund Method: The policy outlines the method through which refunds will be issued, such as returning the payment to the original form of payment, providing store credit, or offering a replacement product.
Return Shipping: If applicable, the policy may cover who is responsible for return shipping costs, whether it’s the vendor or the customer.
Restocking Fees: Some vendors may charge a restocking fee for returned items, which is a percentage of the purchase price to cover handling and processing costs.
Conditions for Refund: The policy may specify certain conditions that need to be met for a refund to be processed successfully. For instance, products may need to be returned in their original packaging and in unused or undamaged condition.
Exclusions: The policy may list certain products or services that are non-refundable or ineligible for a refund.
Refund Processing Time: The timeframe within which the vendor will process the refund once the request is approved.
Contact Information: Information about how customers can initiate the refund request, such as contacting customer support or filling out a refund request form.
Note :- G S T and transportation or courier charge will be bear by customer and vendor. Refund from customer same time make a video of products by customer and make a call also. For make sure about quality quantity
It’s important for customers to review the Vendor Refund Policy before making a purchase to understand their rights and the vendor’s obligations in case they need to seek a refund. Similarly, vendors benefit from having a clear and fair refund policy as it helps build trust with their customers and provides a structured approach for handling refund requests in a consistent manner.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refund@dehradunmart.in .
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to:exchanges@dehradunmart.in.
At Dehradun Mart, we strive to provide the best possible shopping experience to our customers. Our Exchange Policy is designed to ensure customer satisfaction and hassle-free exchanges. Please read the following points carefully to understand our exchange process:
Eligibility for Exchange:
Products that are eligible for exchange will be mentioned on the product page.
To be eligible for an exchange, the product must be in unused and resalable condition, with all original tags, packaging, and accessories intact.
The request for exchange must be raised within the specified exchange period from the date of delivery.
Non-Exchangeable Items:
Certain items may not be eligible for exchange due to hygiene or safety reasons. These typically include personal care products, innerwear, perishable goods, etc.
Customized or personalized products may also not be eligible for exchange unless there is a manufacturing defect or damage during transit.
Exchange Period:
The exchange period will be clearly mentioned on the product page.
Customers must initiate the exchange process within this period to be eligible for the exchange.
Exchange Process:
To request an exchange, customers must log in to their Dehradunmart.in account and visit the ‘Order History’ section.
Locate the order containing the item you wish to exchange and click on the ‘Exchange’ option.
Follow the on-screen instructions to select the reason for exchange and submit your request.
Verification and Inspection:
Once the exchange request is received, our team will verify the eligibility of the product for exchange.
We may get in touch with you for additional information or evidence, if required.
If the product meets all exchange criteria, we will initiate the exchange process.
Pickup and Delivery:
For eligible exchange items, our logistics partner will arrange for a pickup from your registered address.
After the product is picked up, we will dispatch the replacement product to your address.
Exchange Fees:
In case the exchange is due to a manufacturing defect or damage during transit, there will be no additional charges for the exchange.
If the exchange is due to a customer-related reason (change of mind, wrong size ordered, etc.), the customer may need to bear the shipping and handling charges for the exchange.
Refund in Exchange Process:
If the replacement product requested for exchange is out of stock, we will initiate a refund for the original product’s value (excluding shipping charges).
Conditions for Refusal of Exchange:
Dehradunmart.in reserves the right to refuse an exchange request if the product does not meet the exchange eligibility criteria or shows signs of misuse, tampering, or damage caused by the customer.
Please note that the Exchange Policy may be subject to change, and the latest version will always be available on our website. For any specific queries or assistance regarding exchanges, you can reach out to our customer support team through the provided contact channels.
(Note: The above Exchange Policy is a fictional representation of a typical exchange policy for an online portal like Dehradunmart.in. The actual policies of the real website may vary.)
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
