At Dehradun Mart, we strive to provide the best possible shopping experience to our customers. Our Exchange Policy is designed to ensure customer satisfaction and hassle-free exchanges. Please read the following points carefully to understand our exchange process:
Eligibility for Exchange:
Products that are eligible for exchange will be mentioned on the product page.
To be eligible for an exchange, the product must be in unused and resalable condition, with all original tags, packaging, and accessories intact.
The request for exchange must be raised within the specified exchange period from the date of delivery.
Non-Exchangeable Items:
Certain items may not be eligible for exchange due to hygiene or safety reasons. These typically include personal care products, innerwear, perishable goods, etc.
Customized or personalized products may also not be eligible for exchange unless there is a manufacturing defect or damage during transit.
Exchange Period:
The exchange period will be clearly mentioned on the product page.
Customers must initiate the exchange process within this period to be eligible for the exchange.
Exchange Process:
To request an exchange, customers must log in to their Dehradunmart.in account and visit the ‘Order History’ section.
Locate the order containing the item you wish to exchange and click on the ‘Exchange’ option.
Follow the on-screen instructions to select the reason for exchange and submit your request.
Verification and Inspection:
Once the exchange request is received, our team will verify the eligibility of the product for exchange.
We may get in touch with you for additional information or evidence, if required.
If the product meets all exchange criteria, we will initiate the exchange process.
Pickup and Delivery:
For eligible exchange items, our logistics partner will arrange for a pickup from your registered address.
After the product is picked up, we will dispatch the replacement product to your address.
Exchange Fees:
In case the exchange is due to a manufacturing defect or damage during transit, there will be no additional charges for the exchange.
If the exchange is due to a customer-related reason (change of mind, wrong size ordered, etc.), the customer may need to bear the shipping and handling charges for the exchange.
Refund in Exchange Process:
If the replacement product requested for exchange is out of stock, we will initiate a refund for the original product’s value (excluding shipping charges).
Conditions for Refusal of Exchange:
Dehradun mart reserves the right to refuse an exchange request if the product does not meet the exchange eligibility criteria or shows signs of misuse, tampering, or damage caused by the customer.
Please note that the Exchange Policy may be subject to change, and the latest version will always be available on our website. For any specific queries or assistance regarding exchanges, you can reach out to our customer support team through the provided contact channels.
